DPI adds SPARC to your business
We care for each other, the team & society
• Our culture is coaching, mentoring & mutually supportive
• We bring problems to the attention of the accountable person – we don’t walk on by
• We are comfortable with our actions – integrity, morality and quality are our watch-words
• Doing good for others in society works – We give back by volunteering and charity
• The servant-leader shares power, puts the needs of others first and helps people develop and perform as highly as possible
We're passionate about our IT work
• Our solutions make commercial sense, independent of brand
• We get excited about new technologies and innovations to enable competitive advantages
• We provide Rasers solutions: reliable, auditable, secure, extensible, robust & scalable
• While technology costs – people cost more – in terms of delivery and satisfaction
• Every business is different and every culture is different
• We will treat clients as individuals and find solutions that meet their culture
• We give advice we believe in
We have a 'can do' attitude and the grit to see things through
• We take ownership by being accountable and responsible for our actions
• We take care of our language and presentation – no techno-babble
• We listen first, then talk with empathy – two ears and one mouth
• We are aware of the way we look and act. This generates positive self-pride in the real-world and online
• We enjoy our work and have an energetic sense of fun – a smile costs nothing
• Humour will help us through roadblocks and bring everyone on-board
• Say thank you and praise when a job has been well done
• We positively respond to all feedback & seek feedback where none is given
Relentless improvement of staff and business
• We never stop learning or find the opportunities to learn
• We seek education and knowledge from others
• Our staff develop and deepen their understanding in things that are important to their role
• We continuously improve ourselves and our processes to achieve operational excellence
Collaborative approach with clients
• We work with clients collaboratively
• Great clients are great business – take care and be flexible with them
• We speak to our clients in clear, layman’s English and not complicated techno jargon
• We convert Client needs and problems into solutions – making things easy for them
• We will act as a seamless part of our clients, getting our sleeves rolled up to assist them
Individually strong, collectively extraordinary
We are proud to celebrate a real DPI 'Ethos'. This is built from our vision of Excellence and should be evident in how we act, behave, the choices we make and the people and partners we meet.
Our values centre on what we do & make us that bit different to others:
We are Supportive
We approach challenges in a supportive way – listening, always on point, smart and friendly, and willing to go the extra mile.
We are Spirited
We believe in what we do & have a positive energy about the way we make things happen. We challenge the status-quo.
We are Accountable
We “own” issues and opportunity equally, involving our colleagues where appropriate, until their effective conclusion.
We communicate without IT jargon. We believe delivering excellence starts with how we communicate.
We listen to the details and surprise those around us with our knowledge, attention & passion. We look for opportunities to do Tiny Little Things (TLT’s) for clients and our colleagues.